Client Services Officer

• Position is available at either Henley Beach or Modbury
• Create Exceptional First Impressions Every Day
• Balance of independence and teamwork

About ECH  

At ECH, we take pride in our work, our teamwork, and the positive impact we make on people’s lives. We believe our people drive our success, and how we work together is just as important as what we achieve. By embracing technology and flexible working, we create a better balance between work and life.  

We're always looking for ways to improve the lives of older South Australians. To do this, we invest in our people. Everyone has the chance to grow, learn, and advance their career at ECH. We also value and celebrate diversity, recognising the strength it brings through different ideas, experiences, and perspectives.  

About the Opportunity 

This is an opportunity to be the welcoming face of our Wellness Facility, creating a warm and professional environment for all clients, visitors, and contractors.

Reporting to the Member Support Lead, your responsibilities will include:

• Coordinate schedules, manage bookings and reschedules, and work collaboratively with the healthcare team to ensure efficient appointment flow.
• Maintain accurate client records, streamline communication processes, handle billing and payments with precision, and perform daily reconciliations.
• Oversee facilities and maintenance requests, monitor the condition of the facility, and liaise with service providers to uphold a safe, inviting environment.

About You 

We are looking for an outstanding individual with a vibrant and proactive approach, who excels in providing exceptional service.

As a self-motivated professional, you possess the talent to manage a variety of administrative tasks while bringing energy, enthusiasm, and high attention to every aspect of your work.

You will have excellent communication skills, a calm demeanour, and the ability to thrive both independently and within a team and you take pride in creating meaningful interactions.

Essential  

• High level administrative skills set 

• Strong Computer Literacy, MS Office experience and an ability to quickly learn new tech systems. 

• Strong multitasking skills and the ability to efficiently manage multiple priorities. 

• National Police check

• Drivers licence

• Certificate in Business Administration would be an advantage

Some Perks for You   

Be MORE at ECH! We're passionate about supporting our people as much as our clients and residents. Enjoy wellbeing programs, an environment that creates meaningful connections and opportunities to grow your skills and career all topped off with competitive benefits. Ready to be part of something special? Join us and help older South Australians get MORE out of Life!  

As part of a not-for-profit organisation, you can enjoy salary packaging benefits of up to $18,549 per year to reduce your taxable income.  

Applications close: Tuesday 8^th April 2025

We will be reviewing applications as they come in and will move quickly to secure the right candidate. Should you be interested in a confidential discussion, you can connect in with Mellisa Bennetts, Senior Talent Acquisition Business Partner on mellisa.bennetts@ech.asn.au   

We encourage individuals from diverse backgrounds to apply, including those living with a disability, from culturally or linguistically diverse backgrounds, part of the LGBTI community, or Aboriginal and Torres Strait Islander people. If you require reasonable adjustments or would like to share your pronouns at any stage of the application or interview process, please let us know.   

In submitting your application, you agree to our ECH Recruitment Process Terms and Conditions