Digital Customer Experience Specialist
Job No:
ECH1276
Location:
Parkside
- Optimising CRM & customer digital platforms I Directly impact business growth
- Design innovative customer journeys I Enhance the customer experience.
- Drive measurable outcomes through data-driven lead generation strategies
About ECH
At ECH, we take pride in our work, teamwork, and the positive impact we make on people’s lives. We believe our people drive our success, and how we work together is just as important as what we achieve. By embracing technology and flexible working, we create a better balance between work and life.
We're always looking for ways to improve the lives of older South Australians. To do this, we invest in our people. Everyone has the chance to grow, learn, and advance their career at ECH. We also value and celebrate diversity, recognising the strength it brings through different ideas, experiences, and perspectives.
About the Opportunity
The Digital Customer Experience Specialist drives lead generation and customer engagement by optimising CRM systems and digital platforms across ECH website, app, and marketing automation tools.
This specialist creates targeted digital experiences that turn leads into customers and help existing customers self serve. They design personalised messaging across all channels to build seamless customer journeys and analyse user data and results to improve digital interactions, boosting conversions, satisfaction, and engagement
About You
You will be a technically savvy professional who blends deep CRM expertise, particularly in Microsoft Dynamics 365 and Customer Insights, with a creative approach to designing effective digital customer journeys.
You will demonstrate analytical expertise, continuously optimising customer data to refine lead generation strategies, optimise website & app engagement platforms, and create personalised nurturing campaigns that increase engagement with prospects and customers.
You will be a skilled communicator who can report on digital performance and translate complex technical concepts to stakeholders across departments, building consensus for digital initiatives while maintaining a clear focus on business growth objectives.
Essential Criteria
- Bachelor’s degree in Marketing, Business Administration, or a related field.
- 5-8 years of experience in digital marketing or similar role.
- Preferred certifications in CRM and digital marketing
- Proficiency and success in CRM platform delivery, specifically Microsoft Dynamics 365 and Customer Insights.
Some Perks for You
As part of a not-for-profit organisation, you will be able to salary package up to $18,549 per year to reduce your tax.
Be MORE at ECH! We're passionate about supporting our people as much as our clients and residents. Enjoy wellbeing programs, an environment that creates meaningful connections and opportunities to grow your skills and career all topped off with competitive benefits. Ready to be part of something special? Join us and help older South Australians get MORE out of Life!
Applications close: Friday 4th April 2025
We will be reviewing applications as they come in and will move quickly to secure the right candidate. Should you be interested in a confidential discussion, you can connect in with Mellisa Bennetts, Senior Talent Acquisition Business Partner on 0413 308 562 or mellisa.bennetts@ech.asn.au
We encourage individuals from diverse backgrounds to apply, including those living with a disability, from culturally or linguistically diverse backgrounds, part of the LGBTI community, or Aboriginal and Torres Strait Islander people. If you require reasonable adjustments or would like to share your pronouns at any stage of the application or interview process, please let us know.
In submitting your application, you agree to our ECH Recruitment Process Terms and Conditions