Customer Care Consultant

• Multiple permanent full-time opportunities I 76 Hours per fortnight
• Monday to Sunday I Shifts available 7am – 7pm
• On site parking I Newly renovated office 

About ECH 

At ECH, we take pride in our work, our teamwork, and the positive impact we make on people’s lives. We believe our people drive our success, and how we work together is just as important as what we achieve. By embracing technology and flexible working, we create a better balance between work and life. 

We're always looking for ways to improve the lives of older South Australians. To do this, we invest in our people. Everyone has the chance to grow, learn, and advance their career at ECH. We also value and celebrate diversity, recognising the strength it brings through different ideas, experiences, and perspectives. 

About the Opportunity

Join a collaborative team dedicated to delivering exceptional customer service and supporting the growth of ECH through efficient scheduling practices.

This role involves managing inbound and outbound customer and employee calls while ensuring the effective scheduling of home care, clinical (nursing), and allied health services.

You will be responsible for providing high-quality, empathetic customer service, managing inbound queries, and scheduling services. The role involves optimising employee schedules, minimising travel time, performing quality, maintain accurate administrative records, and contribute to service improvements and business growth.

About You

You will be a highly customer-focused individual, passionate about delivering exceptional service and ensuring customer satisfaction at every interaction.

With excellent organisational, problem-solving, and communication skills, you excel in managing tasks efficiently while addressing challenges with confidence. Your ability to communicate effectively with a diverse range of stakeholders ensures seamless collaboration and fosters positive relationships.

Adaptable and detail-oriented, you thrive in dynamic environments, consistently delivering high-quality outcomes that exceed expectations.

Essential Criteria

• Previous experience within a customer service environment
• Excellent verbal and written communication
• Sound experience with MS suite packages
• National Police check  
• Drivers licence 

Desirable

• Certificate III in Customer Engagement or relevant experience/on-the-job training

Some Perks for You  

As the Customer Care Consultant you will work with a supportive and agile team that values the growth and development of its people. ECH work with its employees to foster growth and provide opportunities that align to your own professional career goals. 

As part of a not-for-profit organisation, you can enjoy salary packaging benefits of up to $18,549 per year to reduce your taxable income. 

Applications close: Friday 31st January 2024

We will be reviewing applications as they come in and will move quickly to secure the right candidate. Should you be interested in a confidential discussion, you can connect in with Mellisa Bennetts, Senior Talent Acquisition Business Partner on mellisa.bennetts@ech.asn.au  

We encourage individuals from diverse backgrounds to apply, including those living with a disability, from culturally or linguistically diverse backgrounds, part of the LGBTI community, or Aboriginal and Torres Strait Islander people. If you require reasonable adjustments or would like to share your pronouns at any stage of the application or interview process, please let us know. 

In submitting your application, you agree to our ECH Recruitment Process Terms and Conditions