Expression of Interest - Customer Support Officer

• Full-time and part time positions available
• Great employee benefits
• Onsite parking

About the Opportunity

As a Customer Support Officer, you will work within a call-centre team environment, showcasing your skills and making a real impact on our customers' experience. The role is responsible for a diverse range of duties, such as providing exceptional support to clients and colleagues via phone, efficient referral management, and a variety of essential administrative tasks.

About You

You have experience in customer service, demonstrate strong computer skills, and genuinely care about providing excellent customer service to internal and external stakeholders.

Your friendly demeanour and problem-solving skills will ensure every interaction leaves our customers feeling valued.

You are kind, even when a bit stressed out, dynamic and energetic. You are also flexible and adaptable to change.

You are passionate about caring for people in the community and will contribute your ideas and hard work to make ECH better every day.

About Us

At ECH, we’re proud of what we do, how we work together and the impact that we have on people’s lives. We believe that our people drive our success and how we work together is as important as what we deliver. We are integrating work and life and embrace technology and new ways of working to support a new level of flexibility for our people.

We’re always in search of new ways to improve the lives of older South Australians. To achieve this, we grow our people. Everyone has the opportunity to grow, develop and build their career with ECH and to take part in continuous learning, because we know it makes us better. We also seek out and celebrate diversity in all its forms and tap into the richness of ideas, experiences and perspectives that it brings.

Some Perks for You

As part of a not-for-profit organisation, you will be able to salary package up to $18,549 per year to reduce your tax. We also offer a range of other benefits such as paid parental leave, EAP, discounted gym membership and discounted health insurance.

You will be provided with full training and support including all equipment that is required to succeed in this role.

If you need more reasons to join ECH, have a look through our website to see the amazing ways in which we support ageing South Australians. While you are there, check out the videos on our Employment page from some of our amazing staff and hear about their jobs and why they love working for ECH.

We will be reviewing candidates periodically as spaces in the team become available.

If you’re a person living with a disability, you’re from a culturally or linguistically diverse background, part of the LGBTI community or an Aboriginal or Torres Strait Islander person we definitely want you to apply for this role.  If you need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know.

Click here for a copy of the Position Description 

So, if you think this might be the job for you and you feel aligned to who we are and what we do please submit your expression of interest by filling in your personal details and answering the questions below, along with submitting your cover letter and Resume/CV on the next page.

In submitting your application, you agree to our ECH Recruitment Process Terms and Conditions